Author Archives: George Dunlap

About George Dunlap

1973 my parents opened their ice cream store called Peppermint Patti's in Defiance, OH. We served soft ice cream/custard and hand scooped ice cream. During my years at Bowling Green State University (1973-1977) I worked in the store and traveled NW Ohio selling frozen ice cream novelties to grocery stores. After I graduated from BGSU in 1977, I traveled the Midwest USA selling Ice Cream machines, designing and bulding ice cream stores.

Whipty-Do!, Joe & Kristen Fields, their story – Episode 17

Kristen & Joe Fields, Whipty-Do!, tell their story and then COVID HIT.

The “Famous” Blue Cone!

I have had the pleasure to work with Kristen & Joe Fields for many years. I have enjoyed watching them grow their business; with great ice cream treats, hard work, and a well planned Social Media program. Their use of Facebook and Instagram has paid off well. Listen to their story about operating a family business, the challenges of raising a family, and how they adapted to the… COVID PANDEMIC.

Bliss Small Batch Creamery, Theresa Fouquette – Episode 16

Today I had the pleasure to talk with Theresa Fouquette, co-owner, of Bliss Small Batch Creamery. Theresa talks about her vision on building her first store, adapting to the COVID 2020, and her dreams for future growth with mobile carts, trucks, and retail shops.

COVID 2020 How Bliss Creamery adapted to a Pandemic

(3) C. Nelson Mfg., CO. 12diphv curved glass cabinets in BLACK

Outside counter retail service – COVID the new normal in retail sales



With Social Distancing and the use of masks in today’s food service/ice cream retail shops, a new updated store design is paying dividends for many ice cream shop owners. Walk up/Drive Thru shops are experiencing ice cream sales like never before. We are seeing a hug shift from the inside only shops to the walk-up/drive thru operations. Today the customer is afraid to come in side, if not given comfortable inside options, like spacing at the order counter and seating area, but the ease of drive thru is winning the day at many shops. Many of my clients are seeing 60% or more store sales at the drive thru.

Eric’s Ice Cream Factory, E Second Street Shop,drive-thru & walk-in/carry-out., (2) C Nelson 12diphv Curved Glass cabinets.

This shop designed for high, C. Nelson 12DipHV-Curved Glass Gelato Style scoop cabinets, visibility of over 24 homemade ice cream flavors, homemade ice cream cakes & pies, with easy Entrance and easy Exit of the shop. The drive thru window is in close proximity to the prep area for quick ordering and service. The WalkIn-WalkOut concept allows for maximum display of all ice creams and frozen treats; while the drive-thru allows for maximum, social distancing/customer comfort.

Eric’s Ice Cream Factory operates 5 shop in Northwest Ohio and continues to adapt to the changing COVID19 environment.